Refund and Returns Policy

Effective Date: May 21st, 2025

At Vogue Rentals, we are committed to providing high-quality event furniture and décor products. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within 14 days of delivery.

• Items must be unused, in their original packaging, and in resalable condition.

• Proof of purchase is required (receipt or order confirmation).

Non-Returnable Items

• Custom-made or personalized items

• Clearance or final-sale items

• Rental products (see our separate rental terms for rental returns/cancellations)

Defective or Damaged Products

If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund at no extra cost.

Return Shipping

• For non-defective returns, customers are responsible for return shipping costs.

• For defective or damaged items, return shipping will be covered by Vogue Rentals.

How to Initiate a Return

1. Email us at [email protected] with your order number and reason for return.

2. Wait for return approval and instructions before sending the item back.

3. Package the item securely and ship it to the address provided in your return approval email.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days to your original payment method.